Sampling is the most technical feature of the merchandiser’s job. This involves developing new products or taking some existing products to the new customer to meet customer demands.
1. Getting buyer requirement: On reception of the request from the buyer, merchandiser evaluates the request.
Clarify the sample specifications with the help of R&D people.
If not possible, the buyer should be informed instantly.
If possible, its completion and dispatch date are to be confirmed to the buyer ASAP keeping in view all processes time.
2. Sample Preparation: After doing the necessary calculations, merchandiser first checks whether such a sample in stocks or not?
- In the case of sample already present in finished stocks in the right quantity and quality, then he can inform the buyer about the dispatch date in this regards
- In case, Merchandiser does not have any sample available, he will forward the sample request (sample booking) to the relevant department.
3. Evaluating results: merchandiser gets the results from the Quality Control lab and compares it with the standards specified by the buyers. If the sample results are consistent with the desired results, then it can be sent to the buyer.
4. Sample packing and dispatch: the sample is properly packed for its safe arrival at the destination. For the sample dispatch, the merchandiser sends the sample via courier and puts complete detail along- with the sample for buyer reference.
5. Seeking buyer’s comments: Once the sample reaches the buyer, merchandiser gets the comments from the buyer and keeps records of it.
- If the sample is approved, then he goes for bulk production or the next processes.
- If rejected, requires to rework according to buyer comments.